EKEDC Alerts Customers of Upcoming System Upgrade, Advises Early Recharge
The Eko Electricity Distribution Company (EKEDC) has advised its customers to recharge their meters in advance to avoid service disruptions as the company prepares to upgrade its operational system. In an official statement, EKEDC confirmed that the planned payment service downtime is scheduled from October 18th to October 21st, 2024, as the company migrates to a cutting-edge, all-in-one system aimed at improving operational efficiency enhancing customer experience.
The statement highlighted that during this period, customers will be unable to make payments or recharge their prepaid meters via both online platforms and physical outlets. However, EKEDC reassured customers that electricity supply will not be affected, urging them to ensure their prepaid meters are recharged, and outstanding bills are settled ahead of the downtime to prevent any interruptions in service.
Babatunde Lasaki, General Manager, Corporate Communications of EKEDC, expressed the company’s commitment to providing a superior customer experience by harnessing technology and skilled human capital.
“The All-in-One System will enable us to better manage customer data, streamline billing and operational processes, respond more effectively to service issues, and give our customers the self-service option,” Lasaki stated.
He further added, “Once completed, our customers will have access to their own information and transaction history, removing the need to reach out to us or visit any of our offices before getting their information.”
Recognizing the potential inconvenience, Lasaki assured customers that EKEDC’s team is working diligently to minimize disruption during the transition.
“Our team is working diligently to ensure a seamless transition, therefore, we urge our prepaid customers to kindly buy units that will last them throughout this payment service downtime period to avoid any disruption to their electricity service and implore our postpaid customers to make their bill payments as they will be unable to do so during this period,” he said.
To provide continued support during the downtime, EKEDC confirmed that its customer service team will remain accessible. For inquiries, customers are encouraged to contact the company through their dedicated hotlines (07080671170 or 07001235666) or via email at customercare@ekedp.com.
In addition, EKEDC urged customers to connect with them through their official social media platforms or visit their website for further information. “We also want to urge our customers to reach out to us only through our customer service channels as against reaching out to individuals in the company,” the statement advised.
As the migration to the new system progresses, EKEDC reiterated its commitment to ensuring a smooth process and thanked its customers for their cooperation and understanding, assuring them that full payment services will resume promptly upon completion of the upgrade.
This upgrade underscores EKEDC’s continued efforts to improve service delivery, furthering its mission to better meet the needs of its customers.
