Zenith Bank Apologises for Service Disruptions, Promises Enhanced Customer Experience Following Infrastructure Upgrade
Zenith Bank, one of Nigeria’s foremost financial institutions, has issued an apology to its customers for the recent disruptions across its e-channels, assuring them of improved services following a series of infrastructure upgrades.
In a statement released on Thursday, the bank clarified that the service interruptions were caused by routine information technology maintenance, a necessary step to enhance service delivery and improve customer experience. The bank emphasised that it remains committed to delivering uninterrupted service, dedicating significant resources to maintain system efficiency and operational uptime.
The bank acknowledged the impact the disruptions may have had on its customers and expressed sincere apologies for any inconvenience caused during the upgrade period. In the message, Zenith Bank highlighted the importance of the technological enhancements, which are aimed at ensuring smoother and more reliable banking services for its wide customer base.
The statement read, in part:
“Dear Valued Customer,
We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information technology upgrade aimed at improving the quality of service we provide.”
The bank further reassured customers that substantial progress had been made with the upgrades, and that they could now perform transactions seamlessly using the following channels:
– Zenith Bank Debit Card
– Zenith Bank Mobile App
– Zenith Bank Internet Banking Platform
– Zenith Agents nationwide (Agent Banking)
Additionally, customers were reminded that all Zenith Bank branches across the country are available for in-person transactions, should they prefer that option.
In conclusion, Zenith Bank encouraged its customers to direct any inquiries to the bank’s support services via its helpline: +234 201 278 7000, 0700ZENITHBANK, 0904 085 7000, or by email at Zenithdirect@zenithbank.com.
As Nigeria’s financial landscape continues to evolve, Zenith Bank remains dedicated to providing top-tier banking services, leveraging technology to meet the growing needs of its customers. The bank’s leadership reiterated that maintaining service reliability is a priority and that further enhancements are underway to ensure an even better banking experience.
For further inquiries, please contact Zenith Bank’s customer service lines or visit any of the branches nationwide.
