GTB Customer Lose N1.2 Million from Account, Cry Out For Help
A customer of Guaranty Trust Bank (GTB) has recently come forward to express her distress after discovering that a significant sum of money, amounting to N1.2 million, had mysteriously disappeared from her account. In a viral video circulating on social media, the woman, identified as Mrs. Onyema Evelyn, can be seen weeping uncontrollably inside a GTB banking hall in Asaba as she recounts her ordeal.
Taking to her Instagram page (@evelyncute22), Mrs. Evelyn shared her unfortunate experience, revealing that over N1.2 million had allegedly been transferred out of her GTB account without her consent. According to her account, this issue initially arose three weeks ago when she noticed a transaction of N500,000 being debited from her account. Alarmed by the unauthorized transaction, she promptly visited her GTB account officer to report the incident and seek guidance. In response, she was advised to change her account password and update her personal details, which she dutifully did. Mrs. Evelyn also took the matter to the police, resulting in the case being escalated to the court. In due course, she obtained a court order, which she subsequently submitted to the recipient’s bank, identified as Access Bank. Surprisingly, despite these efforts, she discovered yet another debit of N750,000 from her GTB account just yesterday morning. This time, the funds were transferred to a Kuda account under the name Divine Chinweze Williams.
Overwhelmed by the recurring unauthorized transactions and the apparent lack of resolution, Mrs. Evelyn visited the bank again in search of answers. However, to her dismay, the bank staff failed to provide a satisfactory explanation or offer a viable solution to her predicament. Furthermore, the bank could not provide any information regarding the unknown recipient’s account or clarify how the funds were being transferred without her consent.
Another GTB customer, who requested to remain anonymous, disclosed to our reporter that they had also experienced a similar incident. In their case, a substantial sum of N675,000 was transferred out of their account without authorization. Shockingly, it has been ten years since the incident occurred, and despite numerous attempts to seek redress, no resolution has been provided. The customer expressed frustration with GTB’s lack of response, suggesting that the bank cannot deny being unaware of these issues and emphasizing the need for immediate action and a viable solution.
The loss of funds from customers’ accounts without their consent is a distressing and alarming situation. It raises concerns about the security measures in place within GTB’s banking system and the potential vulnerability of customers’ accounts. This incident highlights the importance of banks taking swift and decisive action to investigate such matters, provide satisfactory explanations to affected customers, and implement measures to prevent future unauthorized transactions. As the affected customers eagerly await a resolution, it is essential for GTB to address their concerns promptly and demonstrate its commitment to ensuring the security and trust of its customers.
